Welcome to the Coach Tourism Council (CTC) website.
National, regional and family-run companies are among nearly 150 coach tour operator members of the Coach Tourism Council, which was set up 25 years ago to promote travel and tourism by coach. They work closely with another 150 companies and organisations who are also members. They include national and regional Tourist Offices, attractions and destinations, hotels, tour wholesalers, ferry and fixed link operators, ports, ticket agencies and professional advisers.
Find A Coach Holiday
If you are searching for a coach tour then visit www.findacoachholiday.com which has details of coach tours from across the UK.
2015 Coach Holiday Conference & Workshop Hilton Reading
(From left) Ashraf Nabih, General Manager of the Hilton Reading General Manager, Peter Welch, Vice President Marketing & Sales, Disneyland Destinations International, Jo Causon, Chief Executive of the Institute of Customer Service, CTC Chairman Sean Taggart and CTC Chief Executive Chris Wales.
The 2015 Coach Holiday Conference, which attracted more than 160 delegates to the Hilton Reading, was voted the most successful yet.
The two speaker line up and an expanded industry Workshop attracted praise from operators, wholesalers and suppliers. Special thanks goes to the Reading Hilton for hosting the event and to their enthusiastic staff for helping to make everything run so smoothly.
‘How do I turn a satisfied customer into a loyal one?’ was the theme for the two speakers - Jo Causon, Chief Executive of the Institute of Customer Service, the UK’s lead organisation for excellence in customer service, and Peter Welch, Vice President Marketing & Sales, Disneyland Destination International. They kept the delegates spellbound as they both detailed what needed to be done to set companies and organisations at the top of the tree in customer service. Jo warned that rather than getting better UK Customer satisfaction was at its lowest level since 2010 although the tourism sector was doing better. Today it was not enough to have satisfied customers – all businesses needed highly satisfied customers, whose loyalty could be guaranteed.
Peter, a founder Board member of the CTC 25 years ago, said Disney’s philosophy was to create magic through service excellence, value and cast members being really proud of what they do. The aim was to deliver happiness and memories which would live for ever, to bring back generations of families to Disney. “It's not the magic that makes Disney work, it’s the work that makes the magic,” he said.
A fam trip to Runnymede, Savill Garden and Windsor Castle organised by the Royal Borough of Windsor & Maidenhead, was also voted a great success. Thanks goes to Irizar UK for providing the coach transport through new CTC member Stewart’s Coaches of Reading. A charity raffle raised more than £1000 for the Family Holiday Association and Paul Hagan, formerly of Travel Europe, who has been seriously ill.
A full report from the Conference – and links to the presentations - will be sent to CTC members next week.
Why Travel By Coach?
CTC Hotel Charter
The Coach Tourism Council Hotel Charter is a major initiative for the industry. It was drawn up after discussions between hoteliers, coach operators and wholesalers and is aimed at ensuring the service provided by UK hotels to coach and group customers both meets and exceeds the expectations of coach operator and wholesaler members and that as a result, hotels will benefit from additional business from CTC members.